RAISED LIKE FAMILY
Questions, answered plainly.
Ask before you order.
We would rather answer a sizing question now than refund you later.
support@raisedlikefamily.com Tell us the mess →Who you are buying from
Where are you based? Are you a real shop?
Raised Like Family is run from New Jersey — 2600 Tilton Road #1067, Egg Harbor Township, NJ 08234. One person chooses the products and answers the email.
How do I know an email is really from you?
We only ever write from support@raisedlikefamily.com, and the only thing we will ever ask for is your order number. We never ask for payment details by email.
If it is not right
Do I have to ship it back?
No, and you never pay return postage. In almost every case we would rather refund you than have you pay to post something back. Please contact us before sending anything.
What if it does not fit, or my dog just hates it?
It happens — dogs have opinions. You have 30 days from delivery to ask for a refund. Email us with your order number and we will sort it out.
It arrived damaged or wrong. What now?
Send us a photo or short video within 30 days of delivery and we will replace it or refund you in full — your choice. Hold on to the packaging until it is settled.
After you order
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 5–12 business days. Shipping is free across the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
How do I pick the right coat size?
Measure your dog's back from collar to tail base and chest at the widest point. Each product page lists exact garment measurements. Between sizes? Size up.
Do you ship outside the United States?
Not yet. We are US-only for now so we can keep shipping free and delivery times honest.