Refund policy

We want you and your pet to love what you ordered. If something is not right, we will make it right.

30-day money-back guarantee
You have 30 days from the day your order is delivered to ask for a refund. Email support@raisedlikefamily.com with your order number and tell us what went wrong. We answer every message within one business day, Monday to Friday.

You do not need to ship anything back, and you never pay return postage
In almost every case we would rather refund you than have you pay to post something back to us. Keep the item, pass it on to a friend, or donate it to a local shelter. There is no restocking fee and no return shipping cost to you.

If we ever do need an item back, we will arrange it and pay for it, and we will send you instructions first. Please do not post anything to us without contacting us first, because a parcel we are not expecting cannot be received or refunded.

Damaged, defective, or wrong items
Contact us within 30 days of delivery with a photo or a short video of the problem and we will replace the item or refund you in full. Please keep the packaging until the issue is settled, because a photo of the shipping label often helps us sort it out faster.

Refunds
Once we approve your refund we issue it to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund, email support@raisedlikefamily.com and we will chase it for you.

Exchanges
The fastest way to get a different item is to request a refund and place a new order.

What is not covered
Gift cards. Requests made more than 30 days after delivery are not covered. If something fails sooner than it should, contact us anyway and we will do what we can.

Where we ship
We sell to customers in the United States only, and this policy is written for US orders.

Questions about a return or a refund: support@raisedlikefamily.com